Shipping & Returns

Refund, Exchange and Return Policy

 

Buyer has 3 DAYS from day of receipt to ask for a refund, exchange or return on any items. 

 

Items must be unworn, unused and sent back (at buyers expense) in equally secure packaging as it was received in. 

 

Items returned and damaged due to insufficient packaging will not be granted a refund. 

 

As stated before, BUYER pays return shipping. If you are exchanging an item for a different size, BUYER pays return shipping and shipping to receive new item. 

 

If an item is ineligible for return, the listing will state this. It is the buyers responsibility to read all aspects of a listing before purchase. 

 

In some cases an exchange of size is possible. This is not guaranteed, though, and it is highly stressed to check size charts before purchase. Any questions about sizing can be directed to mockingbirdcustoms@gmail.com.

 

Buyers MUST make contact with Owner before initiating a return. Unauthorized returns will not be refunded.

 

Contact MockingbirdCustoms@gmail.com to initiate a return or exchange. 

 

Shipping Policy

 

All items under 16 ounces are shipped first class. If you have an item you want to upgrade to priority mail, please chose that option at check out. There is a no insurance on first class packages. Priority Mail offers $50 of insurance coverage on lost or damaged items. If you wish to have insurance coverage, please upgrade your shipping to Priority Mail. If you purchase exceeds $50 dollars and you would like additional insurance, please email me before you purchase.